“Kwittken’s nomination for Small Agency of the Year 2017 is a result of impactful global work, showcasing its ability to break away from traditional Public Relations practices.”

-Paul Holmes

About

We are a modern communications agency that employs an interdisciplinary, design thinking approach to help companies identify and demonstrate their best ‘selves.’ We synthesize the most impactful elements of PR, influencer engagement, social and digital media and content marketing for credible and creative communications that resonate.

MOREMORE

Hisense

Hisense, China’s largest television brand for over 13 years and the world’s third largest television manufacturer, set its eyes on the U.S. market in 2010, however retailers and consumers initially dismissed the brand as just another Chinese fast-follower with basement prices and questionable quality.

American Express Global Business Travel

American Express Global Business Travel (GBT), the largest corporate travel management company in the world, was approaching its 100-year anniversary. While it was an incredibly important milestone for the company, GBT was only interested in the recognition if it created an opportunity to showcase the entire business travel industry.

frog

frog, a global design and strategy firm, regularly engages in social impact work, applying human-centered design to help resolve global issues. In 2015, frog partnered with children’s humanitarian organization UNICEF, and connected technology company ARM, to launch the Wearables for Good Challenge. The incubator–style design contest aimed to uncover innovations in wearable design and technology that serve a greater purpose. Together with UNICEF and ARM, frog designers helped finalists hone their designs to create scalable, wearable solutions that benefit children around the world in need.

PURE

PURE Insurance, a property & casualty insurer of high net worth individuals, launched in 2007 and rapidly expanded into 49 states over the course of the next eight years. Following this growth, PURE needed to validate its unique and highly advantageous reciprocal exchange model for prospective members (policyholders), insurance brokers, wealth managers and the broader personal finance community, by putting its purpose-driven corporate culture, member-centric approach, innovative coverages and exceptional talent on center stage.

Zicam

Zicam®, a leading provider of over-the-counter homeopathic cold shortening, allergy relief and allopathic nasal congestion products, was battling negative perceptions from a voluntary recall of its cold remedy nasal products in 2009. Building on the successful relaunch of its nasal cold remedy spray in the 2014/2015 cold season, Zicam relaunched its most unique cold shortening form, nasal swabs, during the 2015/2016 cold season. With these new nasal products in distribution, Zicam was ready to re-enter the marketplace with a refreshed brand narrative and execute a buzz-worthy campaign to drive positive coverage and purchase consideration in the crowded cold remedy aisle.

Pantone Color of the Year

The Pantone Color Institute was established by Pantone in 1986 to forecast future color direction and study how color influences human emotion. Through seasonal trend forecasts, custom color consulting and social commentary — most notably its annual Color of the Year program — the Institute is the preeminent thought leader on color. After 16 years, the PANTONE Color of the Year had emerged as a fun pop culture announcement, with media, consumers and the design industry looking for a splash of color to set a tone for the new year — but coverage often failed to connect the selection to the true intelligence offered by the global color authority or articulate Pantone’s business model.

The 2016 unveiling marked a momentous occasion: for the first time, Pantone selected two colors for its Color of the Year: Serenity and Rose Quartz.

American Express

American Express partnered with retailers Birchbox, Bonobos and Rent the Runway to present Online’s Day Off. This two-day event included a thought-leadership panel as well as a live shopping event. The goal of the event was to showcase innovative ways that e-commerce leaders are converting their online success into brick-and-mortar opportunities.

News

PRWeek Global Power Book 2017

Aaron Kwittken named one of the brightest and most influential PR professionals around the world
July 17, 2017

Medium: the go-to place for troubled CEOs to share their stories

June 7, 2017
Juicero found itself in a quite a pickle last month. Turns out, it didn’t take a $400 juicer to squeeze the juice out of Juicero’s juice packs.
All it took was … hands. When the inevitable defense of the juice startup arrived, it did so on Medium. Jeff Dunn took to the blogging platform to defend the startup and — if you got all the way to the end of the almost 900-word post — offered a refund to any dissatisfied customers. Over the last couple of years, Medium has slowly become the go-to channel for people and companies to share their “side” of the story. Last year, a Yelp employee used Medium to discuss the company’s low wages. More recently, Uber employees, both anonymous and public, as well as its investors have used the platform to weigh in on the company’s latest string of scandals and sexual harassment allegations. Blogging on Medium allows freedom and access that typical press releases — with just a quote or two from the boss — do not. The rise of Medium as a public relations tool akin to a press release can be tracked to an October 2015 post by Jay Carney. The post, which should take about six minutes to read, was a response to a New York Times report on Amazon’s corporate culture. Its headline was: “What The New York Times Didn’t Tell You.” "Amazon is not always one of the most transparent companies. Interestingly enough, they chose Medium to respond instead of doing it in a press release,” said Matt Ragas, who teaches public relations at DePaul University. “That generated a lot of discussion among public relations and communications professionals about Medium as a tool, as a communications platform.” The headlines seemed to be very pro-Medium at the time. PR Week declared: “The real winner of Amazon vs. The New York Times: Medium” and Wired said “Amazon’s Weird, Defensive Blog Post Is Actually Smart PR.” Did Medium put the last nail in the press release’s coffin?  Not exactly, experts say. "This is something that has been discussed on and off for at least the past decade," Ragas said. "Should we still be teaching this in the classroom, how to write a news release?” According to him, the press release still has a place in the corporate structure, mostly as an official record. “It’s more of a disclosure mechanism.” One of the reasons that companies are now using platforms like Facebook and Twitter is to connect with their customers and fans where they spend their time. The other is to come across as just another person in your life, as a friend. "Corporations are trying to seem less corporate and more personal, more human, for lack of a better word, and more conversational,” Ragas explained. That doesn’t always work. Remember Tinder’s response to the Vanity Fair article about the dawn of the dating apocalypse? The company fired off a number of outraged tweets. “We have a passionate team that truly believes in Tinder,” the spokesperson said afterward. “Our intention was to highlight the many statistics and amazing stories that are sometimes left unpublished, and, in doing so, we overreacted.” The tweets were never deleted and remain a good reminder of what can happen when a brand tries to be too conversational. But telling the “whole” story or their side is often at the core of what really appeals to CEOs about Medium. Former Thinx CEO — or should we say SHE-E-O? — Miki Agrawal turned to Medium more than once as a way to directly communicate with the “public.” In February 2016, she wrote an open letter to women in media, asking them to “respectfully quit telling me how to ‘do feminism.’ ” In March, she returned to Medium to share her side of the story after Racked published a piece alleging that Thinx had a volatile work environment and offered substandard pay. The ability to post longer thoughts and comments is what inspired Medium in the first place, according to Ev Williams, co-founder of Twitter and Medium. “We thought: Well, a tweet isn't long enough for a lot of ideas, so might we build a platform with a constraint, but it's not super short, maybe it's medium length. We were in a conference room and wrote Medium on the whiteboard, and I said: ‘That's what we should call it,’ ” Williams told Marketplace last year. “I prefer to see CEOs speak directly — do a Facebook Live for video to their core audiences and be more authentic and not hide behind even the written word in long form," said Aaron Kwittken, CEO and global chairman of Kwittken communications agency. "Honestly, I don't think people have patience to read lengthy pieces. We live in a short-form society. People want something quick.” However, in today’s world of short attention spans, not everyone is looking to read medium-length musings from various CEOs. As a result, the press release is likely to get even more of a digital makeover. Video press releases are one way to accomplish that. "Whether it's a crisis or it's a positive announcement or in between, you are going to see the CEO or the senior executive, and you are not just going to read what they have to say, you are going to see a video announcement," Ragas predicted. Yet as United learned when dealing with the public outrage after a passenger was dragged off one of its flights, what matters most is the message you are delivering — not where you put it. In times of crisis, it’s important for leaders to remain authentic and to admit they are wrong, according to Kwittken, who specializes in crisis management public relations. “An admission of wrongdoing or an apology is done in a sentence,” he said. “It doesn't take 600 words. I think it's almost irrelevant what channel they use if what they say remains true.”   Full article here.

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